289 Privacy Policy — How We Protect Your Information
User privacy is a priority at 289. This document transparently outlines what information we collect, why we collect it, how we store and protect it, and your rights as a Malaysian user to access, correct, or request deletion of your personal data.
Effective date: January 1, 2026. This policy is subject to periodic review.
Information We Collect
When you register or use the 289 platform, we collect various categories of information to ensure a smooth and secure user experience. The types of information collected include:
User Account Information
Includes full name, email address, phone number, date of birth, and login details. This information is necessary to create and maintain your 289 account and to facilitate smooth identity verification.
Payment and Transaction Information
We record information related to deposits and withdrawals in Malaysian Ringgit (RM/MYR), including payment methods used such as eWallets or online banking, transaction amounts, and account financial history. Bank account numbers or card details are not stored directly on 289 servers — processing is handled by certified payment providers.
Device and Browser Information
When you access 289 via smartphone or web browser, we may collect technical data such as device type, operating system, IP address, browser type, and screen resolution. This information is used to optimize platform display and detect any suspicious activity.
We also record platform activity such as games played, session duration, pages visited, and button interactions. This data is used solely to improve our services and is not sold to third parties.
Purpose of Data Use
Account and Transaction Management
The collected information is used to process registration, login, MYR deposits and withdrawals, and to verify user identity during the first withdrawal request. This is a critical step to ensure the security of every 289 user’s funds.
Security and Fraud Prevention
Device and activity data is used to detect unauthorized access attempts, bot activity, or suspicious transaction patterns. 289’s security systems continuously monitor these actions to protect users and platform integrity.
Service Improvements
Anonymous usage data is analyzed in aggregate to understand platform usage patterns, identify pages or features needing improvement, and plan technical updates that make 289 faster and more user-friendly on smartphones.
User Communications
Email addresses and phone numbers are used to send important account-related notifications, transaction confirmations, security alerts, and platform updates. We do not send marketing communications without your explicit consent.
Cookies and Tracking Technologies
The 289 platform uses cookies and similar tracking technologies to enhance user experience and ensure proper platform operation. Cookies are small text files stored in your browser or device when you visit the website.
We use three main types of cookies:
- Essential Cookies — required for basic functions such as login sessions and language preferences. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — collecting anonymous data on how users interact with the platform to help us identify technical issues and improve page responsiveness.
- Preference Cookies — storing user preferences such as display settings to provide a more personalized experience in future sessions.
You can manage or delete cookies via your browser settings at any time, though this may affect certain functions of the 289 platform.
Data Storage, Security, and Sharing
How Data Is Stored and Protected
All 289 user personal data is stored on servers protected by SSL encryption and multi-layer security measures. Access to personal data is strictly limited to staff with a legitimate operational need. All staff handling user data are bound by strict confidentiality agreements.
Third-Party Sharing
289 does not sell, rent, or share users’ personal information with third parties for marketing purposes. Information may only be shared in the following situations:
- With payment service providers responsible for processing your MYR transactions, under strict confidentiality agreements.
- With regulatory authorities or law enforcement when required by law or court order.
- With technical service providers such as cloud storage and cybersecurity supporting platform operations, subject to strict data controls.
In all cases of data sharing, 289 ensures that recipients comply with data protection standards equal to or higher than those we maintain.
Key Security Measures
- SSL encryption for all data in transit
- Databases are encrypted during storage
- Data access is restricted to licensed personnel only
- Continuous monitoring of suspicious activities
- Regular data backups fully encrypted
User Rights and How to Contact Us
As a 289 platform user in Malaysia, you have the following rights concerning your personal data:
- Right of Access — You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification — If any information we hold is inaccurate or incomplete, you have the right to request immediate correction via your account settings or by contacting our customer support.
- Right to Erasure — You can request deletion of your personal data, subject to our legal obligation to retain financial records for periods mandated by current laws.
- Right to Restrict Processing — You may ask us to restrict how we use your data in circumstances permitted by law.
Privacy Policy Changes
289 reserves the right to update this privacy policy from time to time to reflect changes in our practices or relevant legal requirements. Any significant updates will be communicated to users via email or platform notifications. Users are advised to review this page regularly.
Contact Our Privacy Support
For any inquiries, data access requests, or privacy complaints, please contact the 289 support team via:
- Email: [email protected]
- Operating hours: 08:00 – 00:00 daily
You can also refer to the section FAQs us for quick answers to the most frequently asked privacy questions.